Printer wont print in color

[MeganCollenber]

I can not get my HP 4655 printer to print in color. I have installed new cartriges, done the test print (fine), and can make a color copy, but can not print from my computer in color. Please Help! 

[Max3Aj]

@MeganCollenber, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Since your HP OfficeJet 4655 can make color copies and the test print works fine, the issue is likely software-related probably a setting on your computer or in the print driver. Here’s a step-by-step guide to troubleshoot:

Check Printer Settings on Your Computer

Make sure color printing is enabled:

On Windows:

1. Go to Control Panel > Devices and Printers.
2. Right-click your HP OfficeJet 4655 and select Printing Preferences.
3. Look for a Color or Paper/Quality tab.
4. Ensure Color is selected (not “Black & White” or “Grayscale”).
5. Click Apply and OK.

On macOS:

1. Open the document you want to print.
2. Click File > Print.
3. In the print dialog, click Show Details (if available).
4. Look for a dropdown like Color Options or Quality & Media.
5. Make sure Color is selected.

Update or Reinstall the Printer Driver

Sometimes the driver defaults to black & white or gets corrupted.

• Visit the HP Support Page.
• Download and install the latest Full Feature Software and Drivers for your operating system.
• Restart your computer after installation.

Check Application-Specific Settings

Some apps (like Chrome, Word, or Adobe Reader) have their own print settings. When printing:

• Click Print > Preferences or Properties.
• Make sure Color is selected in that dialog too.

Run HP Print and Scan Doctor (Windows only)

HP offers a free tool to diagnose and fix printing issues:

• Download from HP Print and Scan Doctor - Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support