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Locked

‎09-09-2025 09:59 AM

HP Recommended
Product: HP Photosmart 5520 e-All-in-One Printer

Printer cartridge stuck, will not move out says a artridge is missing or damaged have unplugged and replugged no help. Any other way to access cartridges.?

1 REPLY 1

‎09-11-2025 08:43 AM

HP Recommended

Hi @Nicksmom,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I understand your HP Photosmart 5520 shows “cartridge missing or damaged” and the carriage is stuck so you can’t access the cartridges. Please try these steps:

 

Power reset

With the printer on, unplug the power cord.

While unplugged, gently move the carriage by hand toward the center (if it’s locked firmly, don’t force it).

Plug the power cord back in and turn the printer on.

 

Check for obstructions

Open the cartridge access door and check for any paper jams, tape, or debris preventing movement.

 

Cartridge reseat

If you can reach them, remove all cartridges, clean the copper contacts with a lint-free cloth slightly dampened with distilled water, let dry, then reinstall.

 

Firmware update

If the printer comes back online, check HP Support for firmware updates, as they help with cartridge recognition.

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


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