• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-19-2021 12:04 PM - last edited on ‎07-19-2021 02:21 PM by Retired

HP Recommended
Product: OfficeJet Pro 7740

My OfficeJet Pro 7740 printer would not turn on last Friday. I chatted with HP chat to troubleshoot. After awhile, they decided to send me a replacement. I received that today. Unfortunately, they want me to exchange the printhead and cartridges from original to replacement printer. HOW DO I DO THIS IF THE PRINTER WON'T TURN ON????????????? I can't get to the printhead to "squeeze and lift out" as I was instructed by the handy instructions. HP support appears to be down so I can't get any help. Can someone out there tell me how to move the printhead to middle so I can lift it out?

Category:
1 person had the same question
1 REPLY 1

‎07-22-2021 01:43 PM

HP Recommended

@KHUFFMAN

 

Welcome to the HP Support Community.

 

Please convey the same to them and they should be able to send you a printhead with cartridges for your replacement unit.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.