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HP OfficeJet Pro 8035 All-in-One Printer

I received a message saying there is a problem with the printhead. Error Code 62.80.13. How do I resolve?

1 REPLY 1
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Hi @JB2101, thank you for posting — error 62.80.13 on your OfficeJet Pro 8035 means the printer has a problem with the printhead, and it is usually fixed by a power reset and reseating the printhead.

 

1. Please do a full power reset: turn the printer off, unplug the power cord from the back of the printer and from the wall outlet, wait 60 seconds, plug it directly into a wall outlet (no power strip) and turn it on.

 

2. Please open the cartridge access door, wait for the carriage to move to the center, remove the printhead, gently clean the copper contacts on the printhead and inside the carriage with a clean, lint-free cloth, and reseat the printhead firmly until it clicks.

 

3. Please check that the cartridges are genuine HP 910 or 910XL with ink in them, and reseat them as well.

 

4. Please update the firmware from HP Smart (https://apps.microsoft.com/detail/9wzdncrfhwlh) or from the HP drivers page for the OfficeJet Pro 8035 (https://support.hp.com/us-en/drivers/printers).

 

If the 62.80.13 error comes back right after reseating the printhead, the printhead itself has most likely failed and needs a replacement printhead — please check the warranty status first.

 

Did the error appear after a cartridge change, or did it start on its own?


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