Printhead Problem. Event code 62.80.03

[sheryltoo]

My printer says there's a printhead problem with event code 62.80.03. I searched this site for help and found someone had the exact problem last year so I tried the same fix but it didn't help.

I unplugged the printer cord from the printer, waited 30 secs then plugged everything back in. Cord is plugged into the wall. No surge protected used.

I tried to update the firmware because the scan doctor shows a red exclamation point next to it but it doesn't look like I was able to update because the exclamation point never goes away and when I try and click on my printer to up

[Jay_G24]

Hi @sheryltoo,

Welcome to the HP Support Community

I'd like to help!

I understand you are receiving the "Printhead Problem with an Event code 62.80.03" error 

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document --Error Indicates Faulty Printhead

If the issue persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[sheryltoo]

Thanks for wanting to help me. I actually called HP over the weekend and they had me go through several steps to get the problem resolved. Nothing worked so they're replacing my printer.

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!