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‎09-25-2024 02:52 PM

HP Recommended

Printhead problem  Error code 62.80.24 62.80.23

Category:
1 REPLY 1

‎09-27-2024 08:20 AM

HP Recommended

Hi @awardframe,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The error codes 62.80.24 and 62.80.23 on your HP OfficeJet Pro 8020 indicate a printhead problem. Here are some troubleshooting steps you can follow to resolve this issue.

 

Turn Off and On the Printer

  • Power off your printer, unplug it from the wall, wait for about 60 seconds, then plug it back in and turn it on.

Check the Printhead

Remove the Printhead:

  • Open the printer cover.
  • Remove the cartridges from the printhead.
  • Carefully lift the printhead to remove it.

Inspect for Damage:

  • Look for any visible damage or debris on the printhead or the carriage.

Clean the Printhead:

  • Use a soft, lint-free cloth and distilled water to gently wipe the copper contacts on the printhead and the inside of the printer where the printhead sits.

Reinstall the Printhead:

  • Carefully place the printhead back in the printer.
  • Reinsert the cartridges.

Check the Cartridges

  • Ensure the ink cartridges are properly installed and not expired or empty. Replace any that may be low on ink.

Reset the Printer

  • Perform a reset of the printer settings:
    • On the printer control panel, go to Settings > Printer Maintenance > Restore Defaults.

Update Firmware

  • Ensure your printer's firmware is up to date. You can check this through the printer's settings menu or the HP website.

Run HP Print and Scan Doctor

  • Download and run the HP Print and Scan Doctor tool from the HP website to help diagnose and fix printing issues.

Check for Paper Jams

  • Inspect the printer for any paper jams or obstructions that might affect the printhead's movement.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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