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‎06-19-2026 11:48 AM

HP Recommended

RINTHEAD MISSING – HP Smart Tank 7602

I’m now on my fourth HP Smart Tank 7602 in just one year. HP has repeatedly sent replacement printers, yet every single one has developed the exact same hardware issue.

Now printer #4 is once again displaying "Printheads Missing," and HP’s solution is for me to buy another one. After four printers with the same failure, that’s hard to accept.

I’ve already tried every troubleshooting step and software fix I could find. At this point, it appears to be a recurring hardware problem rather than a user or software issue.

Has anyone found a real solution to this problem, or experienced the same issue with the Smart Tank 7602?

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3 REPLIES 3

‎06-20-2026 02:54 PM - edited ‎06-20-2026 03:02 PM

HP Recommended

Hi @CorgiUser1234 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand how frustrating this must be, especially after experiencing the same "Printheads Missing" error on four replacement HP Smart Tank 7602 printers. To assist you better,  Could you please share  Error displayed, along with any case Id or any reference number?

 

Take care and have an amazing day!

I'm an HP Employee.


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‎06-25-2026 02:47 PM

HP Recommended

Hello,

 

The error displayed says Printhead(s) Missing. I have tried every possible fix to no avail.

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‎06-25-2026 02:59 PM - edited ‎06-25-2026 02:59 PM

HP Recommended

Hi @CorgiUser1234 

 

Thank you for responding.

 

I would request you to please follow the link https://support.hp.com/us-en/document/ish_1739881-1493381-16 for detailed steps to resolve the issue.

 

I hope this helps.

 

Have a good day,

I'm an HP Employee.


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