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Printing Blank Pages via USB OTG? Here’s How to Fix Your OfficeJet! Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-22-2025 03:54 AM

HP Recommended

Hi,

I have just replaced a new ink cartridge in my HP Envy 6020e and it is printing blank pages.

I have troubleshooted what may be the issue and have tried removing and installing the cartridges, disconnecting the printer and turning off the electricity supply, cleaned a small amount of ink from where the chip on the cartridge comes in contact with the printer.

Nothing I do works... is there any one that can help with this annoying problem.

Thank you in advance.

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4 REPLIES 4

‎12-22-2025 06:20 AM

HP Recommended

Hello @Jill1808 , how are you ?

 

Please, try the procedures below:

 

HP DeskJet, ENVY 6000, 6400 printers - No black ink, wrong colors, other print quality issues | HP® ...

 

Best regards

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‎12-22-2025 05:52 PM

HP Recommended

Hi Fabio_I32

Thank you for the information and the quick response.

I tried your advice and the printer did one clean then printed a blank report page.

Im not sure what else to do, very frustrating!

Kindest regards

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‎12-23-2025 09:25 AM

HP Recommended

Hello @Jill1808 


In this case, you would have to replace the print head, or I recommend taking the equipment to a repair shop.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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‎12-23-2025 05:09 PM

HP Recommended

Hello Fabio,

Thank you for all your help, the problem was that the printer was not communicating with the ink cartridge.

The cartridge was replaced and now working perfectly fine.

Many thanks again for your help.

 

 

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