Printing Color Officejet 3830

[bcesario]

I use a Microsoft Surface laptop with Windows 10 OS. I have been having problems printing color documents for some time now and I cannot figure out how to correct it. All my settings seem to be in order, and when I do a Print Quality Diagnosic test, everything seems to be fine, but when I print a test page, it is all black and white. If I print from my mobile device, it prints in color just fine. This leads me to think the problem is with my laptop, but I can't figure out what it is. Does anyone have a suggestion of what I can try? Thank you

[sandytechy20]

@bcesario

Welcome to the HP support community.

I understand that your printer is not printing in color. I am glad to assist you.

This seems to be a driver issue, follow these steps to fix the issue

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer using HP Smart app.

Click here to download the HP Smart app.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color, then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[bcesario]

Hello again. When I get to this step:

• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.

There is no Drivers tab. How do I complete this step?

[sandytechy20]

@bcesario

Try these steps to uninstall the printer driver:-

Press the Windows key + R on the keyboard to bring up the run menu.

Type %temp% in the run field, and click OK.

Look for, and open the folder starting with 7z (Example: 7zS2356)

Open folder Util

Open folder CCC

Run the uninstall_ L4.bat

When the uninstall has completed restart the computer

Press the Windows key + R on the keyboard to bring up the run menu.

Type %programfiles% in the run field and click OK.

Delete any HP/Hewlett Packard folders

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[bcesario]

Hello - The 7z folder you reference does not exist. Is there another solution or maybe I have all the files deleted to complete this process?

[sandytechy20]

@bcesario

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.