Printing Issue

[Miracle_Ododa]

I just installed a new HP ink(pink) because it required it. But still the light are blinking for the catridges. And i can't connect to the printer. Why is all of these happening?
Looking forward to hearing from you soon

[A_Gayathri]

Hi @Miracle_Ododa,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
   

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Miracle_Ododa]

Actually bought the printer in FB market from the original owner. I got the:

model number (SNPR-1807-01)

S/N (TH0B533296)

Username (admin)

FPU No (5SE16-64002)

Hp ENVY 6000 Series

You will find some attachment that could help

 

  

[A_Gayathri]

Hi @Miracle_Ododa ,

Welcome to The HP Support Community.  

Thank you for your reply

I understand there may be a couple of issues with your HP ENVY 6000 Series printer—one related to the cartridge and another related to connectivity.

Cartridge Issue (Blinking Lights):

• The blinking cartridge light typically indicates a problem with the ink cartridge, such as:
  • The cartridge isn't properly seated in its slot.
  • The cartridge is incompatible or faulty.
  • There could be protective tape or packaging still on the new ink cartridge.
• Remove and Reseat the Cartridge: Open the ink cartridge access door, remove the pink (magenta) cartridge, and carefully reinsert it. Make sure it clicks into place.
• Check for Packaging: Ensure you’ve removed any plastic tape or packaging from the cartridge.
• Check Compatibility: Make sure you are using the correct ink for your HP ENVY 6000 series printer (HP 67 or 67XL cartridges).
• Reset the Printer: Unplug the printer, wait 60 seconds, and plug it back in. This can sometimes reset the cartridge error.

Connection Issue:

• If you cannot connect to the printer, it could be due to several reasons:
  • WiFi connectivity issues between your iOS device and the printer.
  • The printer may need to be reconnected to the network.
• Reconnect to WiFi: On the printer’s control panel, press and hold the Wireless button for 5 seconds until the light starts blinking. Then, on your iOS device, open the HP Smart app and follow the steps to reconnect the printer to your WiFi.
• Restart Network Devices: Restart your WiFi router and iOS device to clear any temporary connectivity issues.
• Reset Printer Network Settings: If you’re still having trouble connecting, you can reset the printer’s network settings by pressing and holding the Wireless and Cancel buttons together for 5 seconds.

Refer to this document: HP ENVY 6000 All-in-One Printer series User Manual

HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.