Printing Wrong Colors

[Mc12478]

Hi, I've been trying to print using my HP Envy 4520 but the colors keep coming out extremely vibrant. The blacks will be blue, pink is orange, red is pink and overall the images are just extremely over saturated. I thought originally it was because I was trying to print a photoshop file but I've tried with other images as well and get the same results. I've even tried between my Mac and PC and the colors come out the same every time. The color cartridge is new (not the black), I've tried cleaning the cartridges, recalibrating, and resetting factory settings as well. When I print a diagnostic sheet, everything comes out completely normal so I'm not sure where the problem is coming from. I attached a photo of a random webpage I tried to print just for refernce.

 

Any help would be greatly appreciated! 

[sandytechy20]

@Mc12478

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.