Printing blank pages

[dmmemee2]

Hello, my printer is printing blank pages. I have tried everything the app suggests to clean it and align the ink cartridges but nothing is working. It does not print anything. 

[Sneha_01]

Hi @dmmemee2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When a printer is printing blank pages despite performing cleaning and alignment procedures, it can be quite frustrating. Here’s a comprehensive guide to troubleshoot and resolve this issue for your printer:

1. Verify Ink Levels and Cartridge Installation

Check Ink Levels:

• Ensure that the ink cartridges are not empty. Even if they appear to be fine, try replacing them with new cartridges to see if that resolves the issue.

Reinstall Cartridges:

• Open the printer’s cartridge access door.
• Remove each cartridge and reinstall them, ensuring they are securely and properly seated.

2. Check for Print Head Blockage

Clean Print Heads:

• If your printer has a print head cleaning function, run it again. Access this feature through the printer’s control panel or the printer software on your computer.
• Sometimes multiple cleaning cycles are required to clear blockages.

Manual Cleaning:

• If the automatic cleaning doesn’t work, you may need to clean the print heads manually:
  • Turn off the printer and unplug it.
  • Remove the ink cartridges and carefully clean the print head with a lint-free cloth or cotton swab lightly moistened with distilled water or isopropyl alcohol.
  • Allow everything to dry completely before reinstalling the cartridges and turning the printer back on.

3. Perform Printer Maintenance

Align Cartridges:

• Run the alignment procedure again using the printer’s control panel or the printer software on your computer.

Check for Firmware Updates:

• Visit the HP Support website and search for your printer model to download and install the latest firmware updates.

4. Print a Test Page

• Print Test Page:
  • Print a test page to see if the printer is producing any output:
    • On the printer’s control panel, go to Setup > Printer Maintenance > Print Quality Report or Print Test Page.

Check Printer Software and Drivers

Update Drivers:

• Ensure your printer drivers are up-to-date. Download and install the latest drivers from the HP Support website.

Reinstall Printer Software:

• Uninstall the existing printer software from your computer and then download and reinstall the latest version from the HP website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support