Printing in Color

[jbb_011]

Printer has always printed color OK, but now prints in GREEN only. Cartridges on non-HP and not depleted. Driver is updated. HP Print and Scan Doctor says there are no issues with my printer.

[Jay_G24]

Hi @jbb_011,

I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[jbb_011]

I finally decjded to replace all the color cartridges with the non-HP ones I already had from the same mfr as a backup. All prints are now printing in color. Thanks for your time.

[Jay_G24]

I respect your decision.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!