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‎09-27-2023 10:46 AM

HP Recommended
Product: HP DeskJet 2710 All-in-One Printer
Operating System: Microsoft Windows 11

When i try to print a photo it looks like it has inverted colors.  The same thing happens with only back color where i can see a blue color. I tried everythimg reinstaling drivers, reseting the printer, changeing settins all the same i have both cartridges for color and black. I made a photo of a dog that was brown and it printed correctly but the parts where is supposed to be black are faint in blue color and there is no black at all. At this point i have no idea what can be wrong. Should i just buy new cartridges For black and color? 

1 REPLY 1

‎10-05-2023 06:45 AM

HP Recommended

Hi @Stivenn,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Update FIRMWARE

 

And if you have performed all the steps from this document and still having issues, either the cartridges are faulty or the printer needs to be checked for hardware. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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