-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Printing is very faint yet instant ink says cartridge is ful...

Create an account on the HP Community to personalize your profile and ask a question
06-28-2024 04:10 AM
Hi @JohnWallace_73 ,
Welcome to the HP Support Community.
I'd be happy to help you!
I understand the print quality is faded.
To assist you better, was the printer not used for a couple of weeks?
This printer supports printing in single-cartridge mode. Remove the color ink cartridge and print/copy in black to check the result.
Let us try these steps to resolve this issue:
Update the printer firmware
Click here to download and install the latest printer firmware from your PC.
Click here to know different methods of updating the printer firmware.
Clean the ink cartridges
Cleaning the ink cartridges can improve print quality. Clean the ink cartridges from the printer control panel, then evaluate the results.
On the printer control panel, swipe left on the display, and then touch Setup.
Touch Tools, and then touch Clean Cartridges.
If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.
NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.
Print a Print Quality Diagnostic report from the printer control panel, and then evaluate the results.
Load the printer with plain white paper.
On the printer control panel, swipe left on the display, and then touch Setup.
Touch Tools.
Swipe up on the display, and then touch Print Quality Report. Check the result.
You may also refer to this document for more information.
Try updating the firmware. Click here
Hope this helps! Keep me posted for further assistance.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Nal_NR-Moderator
I am an HP Employee