Printing issue

[Katie-16]

Printer is saying the ink levels are fine but it isn’t printing properly. I’m wanting a page of black text printed but it is faded and barely visible. I’ve done cleaning cycles which isn’t solving it and when I print a quality report there’s hardly anything visible on the page for me to read. 

[Betty0610]

@Katie-16

Welcome to the HP Support Community.

I'd be happy to help.

Do you've spare black ink with you?

Let us know 🙂

Thanks!

[Katie-16]

No, I don’t have any spare ink unfortunately. I just get sent it automatically when it’s running low. 

[Betty0610]

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Keep me posted. 

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