Printing issue

[Febe123]

Hi, my printer recently print out in half page blank or sometimes in white line which is may blind my printout wording.

My HP model is HP Deskjet Ink Advantage 2875

Please assist to solve the problem.

Thanks.

[A_Gayathri]

Hi @Febe123,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet Ink Advantage 2875 printer is experiencing issues with incomplete prints or missing lines, which is often caused by a few common factors. 

Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Check the Ink Levels

• Open the HP Smart app or the printer software on your computer to check the ink levels. If the ink cartridges are low or empty, replace them with new ones.

2. Run a Printhead Cleaning

• Sometimes, print quality issues can be resolved by cleaning the printhead. This process can be done through the printer’s software.
  • Using the HP Smart App:
    • Open the HP Smart app on your computer.
    • Click on your printer, then click on "Print Quality Tools."
    • Select "Clean Printhead" and follow the on-screen instructions.
  • Using the Printer’s Control Panel:
    • Load plain white paper in the input tray.
    • Open the printer’s control panel and navigate to the "Setup" menu.
    • Select "Tools," then choose "Clean Printhead."

3. Check for Paper or Obstructions

• Make sure there is no paper jam or any obstruction inside the printer. Open all accessible doors and trays to check for any stuck paper or debris that might be causing the issue.

4. Align the Printheads

• Misalignment can cause printing issues. Align the printheads from the HP Smart app or the printer software on your computer.
  • Using the HP Smart App:
    • Open the HP Smart app.
    • Select your printer and click on "Print Quality Tools."
    • Choose "Align Printheads" and follow the prompts.

5. Update Printer Firmware Update the firmware on an HP printer

• Outdated firmware can cause various issues. Check if there is a firmware update available for your printer.
  • Using the HP Smart App:
    • Open the HP Smart app and select your printer.
    • Click on "Printer Settings" and look for "Firmware Update" under "Advanced Settings."
    • Follow the on-screen instructions to update the firmware if an update is available.

6. Reinstall the Printer Driver

• Corrupted or outdated printer drivers can cause printing issues.
  • Go to the HP Support website and download the latest drivers for your printer model.
  • Uninstall the current printer drivers from your computer, then reinstall them using the new ones.

7. Check for Software Updates

• Ensure that your Windows 11 operating system is up to date. Sometimes, compatibility issues arise from outdated software.

8. Print a Diagnostic Page

• Print a printer diagnostics page to see if the issue appears on that as well. This can help determine if it is a hardware issue.
  • From the control panel of the printer, go to "Setup" > "Reports" > "Printer Status Report."

Refer to this document: HP DeskJet Ink Advantage 2875 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @Febe123,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet Ink Advantage 2875 printer is experiencing issues with incomplete prints or missing lines, which is often caused by a few common factors. 

Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Check the Ink Levels

• Open the HP Smart app or the printer software on your computer to check the ink levels. If the ink cartridges are low or empty, replace them with new ones.

2. Run a Printhead Cleaning

• Sometimes, print quality issues can be resolved by cleaning the printhead. This process can be done through the printer’s software.
  • Using the HP Smart App:
    • Open the HP Smart app on your computer.
    • Click on your printer, then click on "Print Quality Tools."
    • Select "Clean Printhead" and follow the on-screen instructions.
  • Using the Printer’s Control Panel:
    • Load plain white paper in the input tray.
    • Open the printer’s control panel and navigate to the "Setup" menu.
    • Select "Tools," then choose "Clean Printhead."

3. Check for Paper or Obstructions

• Make sure there is no paper jam or any obstruction inside the printer. Open all accessible doors and trays to check for any stuck paper or debris that might be causing the issue.

4. Align the Printheads

• Misalignment can cause printing issues. Align the printheads from the HP Smart app or the printer software on your computer.
  • Using the HP Smart App:
    • Open the HP Smart app.
    • Select your printer and click on "Print Quality Tools."
    • Choose "Align Printheads" and follow the prompts.

5. Update Printer Firmware Update the firmware on an HP printer

• Outdated firmware can cause various issues. Check if there is a firmware update available for your printer.
  • Using the HP Smart App:
    • Open the HP Smart app and select your printer.
    • Click on "Printer Settings" and look for "Firmware Update" under "Advanced Settings."
    • Follow the on-screen instructions to update the firmware if an update is available.

6. Reinstall the Printer Driver

• Corrupted or outdated printer drivers can cause printing issues.
  • Go to the HP Support website and download the latest drivers for your printer model.
  • Uninstall the current printer drivers from your computer, then reinstall them using the new ones.

7. Check for Software Updates

• Ensure that your Windows 11 operating system is up to date. Sometimes, compatibility issues arise from outdated software.

8. Print a Diagnostic Page

• Print a printer diagnostics page to see if the issue appears on that as well. This can help determine if it is a hardware issue.
  • From the control panel of the printer, go to "Setup" > "Reports" > "Printer Status Report."

Refer to this document: HP DeskJet Ink Advantage 2875 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.