Printing issues

[Cameroon1]

My HP OfficeJet Pro 8020 series is printing  a reddish color. I have cleaned the printhead and nothing is working. Please help.

[Hawks_Eye]

Hi @Cameroon1 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing the details and for already cleaning the printhead—that’s a great step. If your HP OfficeJet Pro 8020 series is printing with a reddish tint, it usually means one or more color inks are not flowing correctly or the color balance is off. Let’s work through this together:

1. Check Ink Levels

• On the printer control panel or in the HP App, verify that all cartridges (cyan, magenta, yellow, black) have sufficient ink.
• Replace any cartridge that is low or empty.

2. Run Print Quality Diagnostic

• On the printer’s control panel, go to Setup → Printer Maintenance → Print Quality Report.
• This will show if any color is missing or misaligned.

3. Perform Printhead Cleaning Again

• From the printer menu, select Setup → Printer Maintenance → Clean Printhead.
• If the issue persists, run Clean Printhead Level 2 for deeper cleaning.

4. Align Printhead

• After cleaning, go to Setup → Printer Maintenance → Align Printhead.
• Print the alignment page and follow the instructions.

5. Update Printer Firmware

• Outdated firmware can affect color calibration.
• Download and install the latest firmware: HP Printers - Updating or Upgrading Printer Firmware

6. Check Paper Type Settings

• Ensure the paper type in the print settings matches the actual paper loaded.
• Incorrect settings can cause color distortion.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye