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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Whenever I print on my b5 size paper, there’s no color that appears, it’s only black and white. But when I print on other sizes of paper such as letter and legal, it appears just fine. What can I do about this? 

1 REPLY 1
HP Recommended

@hhwhww 

 

Welcome to the HP English Community --

 

The answer might depend on the printer model (not provided)

The answer might depend on the Operating System / version  (not provided)

 

=================================

 

Relevant to Windows

 

Install the full solution software / full driver for your printer.

Restart the computer and log in

 

Next,

Check / modify Printer Properties > Tab Advanced > Driver = "HP" driver as opposed to IPP / Windows driver.

 

Printer_Properties_Advanced_Driver_2Printer_Properties_Advanced_Driver_2

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.