Printing only black and white

[MaxSSL70]

My printer is printing only in black and white. I've made several tests and it looks like everything is ok. I have obviously checked settings and they are set to color printing but it's still not working. Cartridge is still half full.

[VikramTheGreat · Accepted solution]

Hi @MaxSSL70,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed explanation. If your HP ENVY 6020 All-in-One Printer is only printing in black and white despite: Color settings being enabled, Color cartridge showing half full, Test prints appearing okay, then the issue may be related to driver settings, software conflicts, or a clogged color printhead.

1. Check Printer Preferences (Windows)

• Go to Control Panel > Devices and Printers.
• Right-click your HP ENVY 6020 > Printing Preferences.
• Under the Paper/Quality or Color tab:
  • Ensure Color is selected (not grayscale or black ink only).
  • Click Advanced and check for any color restrictions.

2. Use the HP Smart App to Print a Diagnostic Page

• Open the HP Smart app.
• Go to Printer Settings > Tools > Print Quality Report.
• If the color blocks are missing or faded, the color nozzles may be clogged.

3. Clean the Printhead

• In the HP Smart app or printer control panel:
  • Go to Settings > Printer Maintenance > Clean Printhead.
  • Run the cleaning cycle and print a test page.

4. Reinstall or Update the Printer Driver

• Uninstall the printer from Settings > Devices > Printers & Scanners.
• Download the latest driver from HP: 🔗 HP ENVY 6020 All-in-One Printer Software and Driver Downloads | HP® Support

5. Try Printing from a Different App

• Sometimes apps like Chrome or Adobe Reader override color settings.
• Try printing from Word or HP Smart to test.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support