Printing only in light blue

[sillywilly]

Software Mac OS Ventura 13.6.7.  Computer Macbook Air M2.  All  ink cartridges showing empty.  Replaced with 4 new ones.  3 showed full but Cyan new cartridge still showed empty.  After working on it for 5 hours, I decided to replace the Cyan again with another blue one.  Now all 4 colors ar showing full but printing is only in light blue.  How can i fix this?

[A_Gayathri]

Hi @sillywilly,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8028e All-In-One Printer printing only in light blue, despite all cartridges showing as full:

Check Printer Settings:

• Go to your printer settings and make sure that the color printing option is enabled.
• Ensure the print quality settings are set to the highest quality.

Perform Printhead Cleaning:

• On the printer control panel, navigate to the maintenance or tools menu.
• Select the printhead cleaning option. You may need to perform this process multiple times.

Align Printhead:

• From the printer control panel, find the alignment tool in the maintenance or tools menu and run it.
• Follow the on-screen instructions to complete the alignment.

Run Diagnostic Reports:

• Print a diagnostic page from the printer menu to see if there are any specific issues reported with the printhead or cartridges.

Check Cartridge Installation:

• Turn off the printer and carefully remove the cartridges.
• Clean the cartridge contacts with a lint-free cloth.
• Reinstall the cartridges ensuring they click into place properly.

Update Printer Firmware: Update the firmware on an HP printer

• Check if there's a firmware update available for your printer on the HP support website.
• Download and install any updates, then restart your printer.

Reset the Printer:

• Sometimes resetting the printer to its default settings can resolve issues.
• Refer to the printer manual for instructions on how to perform a reset.

Reinstall Printer Software: Software and Drivers for HP OfficeJet Pro 8028e All-in-One Printer

• Remove the printer from your Macbook Air.
• Download the latest drivers and software for your HP OfficeJet Pro 8028e from the HP website.
• Reinstall the printer software and add the printer back to your Mac.

Check for Hardware Issues:

• If none of the above steps work, there could be a hardware issue with the printhead or the printer itself.

Refer to this document: HP OfficeJet Pro 8028e All-in-One Printer User manual

HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.