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‎06-27-2022 02:13 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My printer colors started only printing Magenta, Light Magenta and black. New color cartridge installed. Cleaned print heads several times. Restored factory defaults.Same Print Quality Diagnostic result.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2022 04:38 PM

HP Recommended

I solved this myself. In inserted another new color cartridge and alignment worked this time, and everything works now. A previous post had said the above problem was likely print head and solution buy a new printer, but before throwing in the towel and buying a new one, I tried one more color cartridge, since I had about 3, and this time it worked. The magenta-only was coming out of a brand-new cartridge. I wish I could remember where I bought it to get a refund. But it is HP brand, maybe they could reimburse me.

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1 REPLY 1

‎06-28-2022 04:38 PM

HP Recommended

I solved this myself. In inserted another new color cartridge and alignment worked this time, and everything works now. A previous post had said the above problem was likely print head and solution buy a new printer, but before throwing in the towel and buying a new one, I tried one more color cartridge, since I had about 3, and this time it worked. The magenta-only was coming out of a brand-new cartridge. I wish I could remember where I bought it to get a refund. But it is HP brand, maybe they could reimburse me.

Was this reply helpful? Yes No
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