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‎07-14-2025 11:46 AM

HP Recommended

HP deskey jet has decided to not print words. Tried to print multiple documents and either nothing prints or only prints logos or pictures. Was working fine. Ink got low. Replaced cartridge. Printed calibration page but not fully. 

1 REPLY 1

‎07-16-2025 04:58 AM

HP Recommended

@Parkersmum, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP DeskJet printer is printing blank pages or only images/logos after replacing the ink cartridge. Let’s work through this together to get your printer back to normal.

Check Ink Cartridge Installation

  • Make sure the new cartridge is properly installed and the protective plastic tape has been removed.
  • Open the cartridge access door and gently press down on the cartridge to ensure it’s securely seated.

Run a Print Head Cleaning

Sometimes, air bubbles or dried ink can block the nozzles.

  • On your printer’s control panel or via the HP Smart app:
    • Go to Settings > Tools > Clean Printhead.
    • Run the cleaning cycle and print a test page.
    • You may need to run this 2–3 times for best results.

Align the Printhead

After replacing cartridges, alignment ensures proper ink flow.

  • Use the HP Smart app or printer menu:
    • Go to Settings > Tools > Align Printer.
    • Follow the on-screen instructions.

Check Ink Levels

Even new cartridges can be faulty. Use the HP Smart app or printer software to check ink levels.

  • If the ink level is low or not detected, try:
    • Reinstalling the cartridge.
    • Trying a different cartridge if available.

Update Printer Firmware

Outdated firmware can cause printing issues.

Try a Different Document or App

Sometimes the issue is with the file or app you're printing from. Try printing:

  • A test page from the printer menu.
  • A different document from another app (e.g., Word, PDF viewer).

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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