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‎04-13-2025 10:21 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello, and thank you for your help.

 

I have a HP Color LaserJet Pro MFP M477 printer, I've had for about 15 years or more.  It's always printed perfectly.  Yesterday it started printing what looks like upside-down flying saucers down the left side of the page.  There are 5 of them evenly spaced 2" apart.  They are 1-7/8" wide and 3/8" high in the center which tapers off to nothing on either side of the bulge.  I thought it might be the cartridge rollers and tried cleaning them, but it didn't make any difference.  Can anyone offer a solution?  Thank you very much.  You can address me as Marty.

 

Sincerely, Lednarb

 

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2 REPLIES 2

‎04-13-2025 11:15 AM

HP Recommended

Repeating marks on a print every 57mm is a damaged fuser roller. No cleaning is helpful, the printer needs repair, and it isn't a cheap repair.




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‎04-13-2025 01:45 PM

HP Recommended

Thank you!

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