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‎12-24-2023 12:21 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have your HP OFFICEJET PRO 6960 printer and for some reason I have already bought new black color for the printer twice and the printer still makes noises that it is printing but the pages come out blank without any color.

What is the reason for this?

It is important to note that I bought 2 new black inks and still nothing comes out.

Category:
1 REPLY 1

‎12-26-2023 01:18 PM

HP Recommended

Hi @LEEN96,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are your Printer is not powering on.

 

Make a copy on the printer standalone and let me know if you have the same issue. (Place an original document on the scanner glass and make a copy to confirm hardware is working fine) 

 

If the hardware is working fine, Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

If the issue still persists, click on this link to troubleshoot further.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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