Printing quality issues with HP ENVY Photo 6200 All-In-One Printer

[Obno]

Hi, I'm experiencing issues with the printing quality with the black ink. I've followed every instructions that can be found in the machine and printed, at least 5-6 pages of diagnostic quality information and they all show the same results. Every black line on a printed page is barely legible. I have, as instructed, run a "Print Quality Diagnostic", I've run every "cleaning"-option  and the Black "color" block is still streaked with horizontal parts missing. I've cleaned and looked at the cartridge and it looks perfectly fine.

I'm speculating that the ink cartridge has gone bad for some unknown reason - the Cyan Magenta and Yellow all works well though.

Thanks in advance

/T

[sandytechy20]

@Obno

Welcome to the HP support community.

I understand that the black ink cartridge is not printing, and I am glad to assist you.

Manually clean the area around the ink nozzles

Gather the following materials:

A clean, lint-free cloth or a clean, dry cotton swab

Distilled or bottled water

  CAUTION:

Do not use tap water because it might contain contaminants that can damage the printhead.

Open the ink cartridge access door.

Wait until the printer is idle and silent before you continue.

Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

  CAUTION:

Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

Hold the ink cartridge by its sides.

Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.

Clean the face and edges around the ink nozzle with the cloth or swab.

  CAUTION:

Do not clean the ink nozzle plate.

Nozzle plate - Do not clean

Area surrounding ink nozzle - Do clean

Ink cartridge contacts - Do not clean

Wait 10 minutes for the cleaned area to dry before you continue.

Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

Repeat these steps to clean around the nozzles on the other ink cartridge.

Close the ink cartridge access door.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.