Printing quality problems

[Seaneen]

Hi,

• can anyone help me or give me any advice. I’ve just replaced my ink cartridges and put in colour 304 xl and black 304 xl. From they were replaced the colours are awful, I’ll try and attach pics of my print quality and also test page. I’ve tried all the troubleshooting and havnt got anywhere with it 

   

  

   It was fine before running out of ink so I don’t know what could be wrong. Any advice would be greatly appreciated. Thanks in advance.

Seaneen

[sandytechy20]

@Seaneen

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue persists, this could be a cartridge issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.