Printing stopped Colour Printer

[Lyndsay91]

Hi

I have just changed my ink cartridges over to instant ink cartridges as the originals with the printer were low. 
Since installing these new cartridges my printer will only print black/grey shades with a little yellow. 
No other colours are printing. 
Why is this happening? I’ve ran quality reports, I’ve checked firmware, I’ve cleaned print heads. No luck with anything. The quality report isn’t printing any blocks or colour. 

[Max3Aj]

@Lyndsay91, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If you have previously cancelled instant ink, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers. 

We suggest you please replace the cartridges with Original HP catridges. 

Instant Ink account management | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Lyndsay91]

Thanks for the reply. However I an active HP instant ink subscription so this shouldn’t be the solution required. 

Any other recommendations appreciated. 

[Max3Aj]

@Lyndsay91, Thank you for your response. 

When enrolled to instant ink subscription, we suggest you please use only instant ink cartridges and not standard/original cartridges. 

That said, please try these steps, 
Double-Check Cartridge Installation:

• Remove and reinstall each cartridge, ensuring they click into place.

Inspect Cartridges:

• Look for any remaining tape or packaging.
• Gently blot the nozzles on a paper towel there should be visible ink marks.

Run a Deep Cleaning Cycle:

• Use the printer software to run a more intensive cleaning cycle (sometimes called “deep clean” or “prime”).

Try a Different Set of Cartridges:

• If possible, try using a different set of instant ink cartridges to see if the issue persists.

Reset the Printer:

• Turn off the printer, unplug it for a few minutes, then plug it back in and restart.  

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support 

[Lyndsay91]

I do not have another set of cartridges as this is the set that HP sent me. 

I have tried the above steps and the issue is still consistent. 

[Max3Aj]

@Lyndsay91, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support