Printing stops before job is complete, pages come out half printed, jobs continue after job is compl

[Marty19501968]

When i send a job to the printer, the job often ends before completed, only portions of the page is printed, or printing continues after job is completed.

[Hawks_Eye · Accepted solution]

Hi @Marty19501968 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for explaining the issue — it sounds like your HP printer is experiencing incomplete or corrupted print jobs, where pages print partially, fail midway, or continue printing unexpectedly. This is typically caused by communication issues, driver conflicts, or corrupted print data. 

Let's go through the steps to resolve this:

Step-by-Step Fix: Incomplete or Corrupted Print Jobs

1. Check Connection Stability

If you're using Wi-Fi, ensure the signal is strong and stable.

Try moving the printer closer to the router or connect via Ethernet or USB for testing.

If using USB, make sure the cable is not loose or damaged.

2. Restart Devices

Power off the printer, router, and computer.

Wait 60 seconds, then power them back on in this order: router → printer → computer.

3.  Use HP’s Diagnose & Fix Tool (Windows)

• In the HP Smart app, click Printer Settings > Diagnose & Fix.
• Let it run a scan—it will automatically fix common connection issues.
  You can also access this tool on HP’s support page if needed.

4. Update or Reinstall the Printer Driver

Old or incorrect drivers can cause jobs to fail or print incorrectly.

Uninstall the current driver:

Go to Control Panel > Devices and Printers

Right-click your printer > Remove device

Reinstall the latest full driver from HP’s website:
🔗 HP Drivers and Downloads

Search for your printer model and install the Full Feature Software and Driver.

5. Change Print Processor Setting (Windows only)

Corrupted print processors may cause jobs to stop prematurely.

Go to Control Panel > Devices and Printers

Right-click your printer > Printer Properties

Go to the Advanced tab > click Print Processor

Select WinPrint and set Default Data Type to RAW

Click OK and restart the printer spooler:

Press Win + R, type services.msc, find Print Spooler, right-click > Restart

6. Use HP Smart or EWS for Printing

Try printing using the HP Smart App, especially if the issue persists across apps.

You can also access the Embedded Web Server (EWS):

Type your printer’s IP address in a browser

Use built-in tools to test print or check job status

7. Avoid Using “Print as Image” (for PDFs)

If you’re printing PDFs from Adobe Reader, uncheck “Print as Image” in the print dialog.

It may slow down or overload the print buffer, especially over Wi-Fi.

8. Clear the Print Queue and Restart Print Spooler

Cancel all jobs in the print queue.

Restart the Print Spooler:

Win + R > type services.msc > scroll to Print Spooler

Right-click > Restart

If none of the above helps:

Try printing from a different device (another PC or mobile) to rule out the source.

Test printing simple text-only documents first.

Let me know your printer model and connection type, and I can tailor the next steps further.

You're on the right path — we just need to isolate where the communication is breaking down.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Marty19501968]

Thanks Hawks-Eye

[Inexco]

similar problem.  Print job never completes.  somewhere near half, restarts printing from beginning.