Printing wrong color

[Accentcleaners]

This is the second ink cartridge that prints blue until the cartridge is about halfway used, then it prints blue as green instead. I have deep cleaned the head 3 times using the app tool and physically removed the cartridge and cleaned manually 2 times as suggested. Anyone?!

[Nal_NR]

Hi @Accentcleaners,

Welcome to the HP Support Community. 

I'd like to help!

Update the FIRMWARE if available. 

If you have performed all the steps from this document and still having issues, then either the cartridge is faulty or depleting or the printer needs to be checked. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Accentcleaners]

The firmware is up to date. I have 2 printers and the issue followed the ink cartridge. I doubt both printers have the same issue at the same time. When I wiped the cartridge with a Q-tip, the color was a dark green, not sure if this is normal. I have ordered a new cartridge since I only have one set and will keep you posted.

[Accentcleaners]

Ok, so the issue is the ink cartridge. It is more than half full, is not expired ( expiration date 08/2024) and purchased directly from HP website. I am trying to return it but the website doesn't give me that option anywhere that I can find. Site keeps sending me to the bot tech and ends chat when I tell it that replacing the cartridge resolved the issue. Where do I go from here?! Very frustrating for such a simple solution!

[Nal_NR]

Hi @Accentcleaners,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!