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‎02-21-2022 06:34 PM - last edited on ‎02-22-2022 05:23 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer series
Operating System: Microsoft Windows 10 (64-bit)

I have the Office Jet Pro 7740 series I have bought ink cartridges several times every time I put them in the printer it tell me that new unused cartridges must be used, it won't perform a clean on the printer heads or anything. Please help I paid too much money for this machine not to be working.

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1 REPLY 1

‎03-16-2022 04:06 AM

HP Recommended

Hi@MillsCamille,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing printing issues with the HP OfficeJet Pro 7740 Wide Format All-In-One Printer. I apologize for the Inconvenience. 

 

I have a few recommendations 

  • Remove the ink cartridges to clean the ink cartridge and printhead contacts, and then reinstall the ink cartridges into the printer.
  • Try with a different set of cartridge and check if it works.
  • Try updating the printer firmware to the latest version and check if it helps.
  • If issue still persists then have to perform a reset on the Printer.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

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