Printing

[Christina6212]

Does anyone have constant problems with their printer? So far it has not scanned, not printed, printed ridiculous colors, jammed, not printed envelopes, and generally is awful.  Is there a better company? I have called HP three times and it has taken HOURS.  I am so sad I purchased this printer, how long is the warranty?  Mine is 11 months old. 

[Nal_NR]

Hi @Christina6212,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating these multiple issues with your printer can be, especially when you’ve already spent hours trying to resolve them. Here are five steps to address your concerns systematically:

• Have you experienced these issues since the printer was first installed, or did they develop over time?
• Are you using original HP cartridges and paper types recommended for this model?
• Have you tried any troubleshooting steps for the specific issues (e.g., driver updates, firmware updates, or resets)?

Let's try these steps. 

1. Update Printer Firmware and Drivers

• Go to the HP Support website and enter your printer model (HP Color LaserJet Pro MFP M283fdw).
• Download and install the latest firmware and printer drivers for your operating system.
• Ensure the printer is connected to a stable network during the update.

2. Perform a Full Printer Reset

• Turn off the printer, unplug it from the power source, and wait for at least 60 seconds.
• Reconnect the power cord directly to a wall outlet and turn the printer back on.
• Restore the printer to factory defaults:
  • On the printer control panel, go to Setup > Service > Restore Defaults.

3. Address Printing and Color Quality Issues

• Run the Print Quality Diagnostic Report from the printer's menu under Reports or Tools.
• Perform a calibration:
  • Go to Setup > System Setup > Print Quality > Calibration/Cleaning Page.
• Ensure you are using HP-recommended paper and genuine HP toner cartridges.

4. Resolve Scanning and Envelope Issues

• For scanning:
  • Check if the HP Smart app is installed and properly configured. Re-add the printer if needed.
  • Ensure the document feeder and glass scanner are clean and free of dust or debris.
• For envelope printing:
  • Confirm that the envelope size and type are selected correctly in the print settings.
  • Use the manual feed tray and adjust the guides to fit the envelope snugly.

5. Check Warranty and Service Options

• Your printer has a one-year limited warranty, so if it’s 11 months old, it should still be covered.
• Visit HP's Warranty Check and input your printer's serial number.

Keep me posted for further assistance

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