Printing

[PSURob88]

I have done all of the below

Check ink levels: Ensure that the new ink cartridges are properly installed and have enough ink. Check the printer software or control panel for an option to view ink levels.

Calibrate the printer: Most printers have an option to calibrate the colors. This process aligns the print heads to ensure accurate color output. Look for a calibration or color alignment option in your printer settings or software.

Check printer settings: Verify that the print settings are correctly configured. Make sure the correct color profile is selected, and check if any print options like "Black and White" or "Greyscale" are enabled by mistake.

Update printer drivers: Outdated or incompatible printer drivers can cause color issues. Check the manufacturer's website for the latest driver updates for your printer model. Install any available updates and restart your computer.

Test with another device: Try printing from a different device, such as a laptop or smartphone, to determine if the issue is specific to one device or if it persists across multiple devices. If the colors are still incorrect, it could be a printer hardware issue.

Consult manufacturer support: If you have tried all the troubleshooting steps and are still experiencing color printing issues, it may be best to contact the printer manufacturer's technical support for further assistance. They can provide specialized guidance based on your printer model and specific problem.

[Sneha_01]

Hi @PSURob88 ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

I have sent a private message to you with the phone number. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support