Prints blank pages

[jsp1124]

I just bought new toner (HP) and was working fine. All of a sudden it only prints blank pages. Test pages are also blank. Some of the pages come out with some partial lines printed but they are 5% of a page 

[Nal_NR]

Hi @jsp1124,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with printer printing blank pages. 

Try updating the Firmware

Step 1: Use genuine HP toner cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Step 2: Check the paper

The quality and type of paper can affect the print job. Follow these guidelines to make sure that the paper is appropriate. If it is not, load an appropriate paper type.

Use paper that is designed for use in HP LaserJet printers. Do not use paper that is designed only for inkjet printers.

Do not use paper that is too rough. Smoother paper might result in better print quality.

After loading the appropriate paper in the tray, try to print. If the issue persists, continue to the next step.

Step 3: Check the EconoMode settings

• EconoMode is an option for printing that uses less toner. However, using EconoMode can reduce print quality.
• If the entire page is too dark or too light, the EconoMode setting might be enabled. HP does not recommend the full-time use of EconoMode. If EconoMode is used full time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, replace the toner cartridge.
• Change the EconoMode setting depending on the darkness of print.
• From the software program, select the Print option.
• Select the printer, and then click the Properties or Preferences button.
• Click the Paper/Quality tab, and locate the Print Quality area.
• Enable or disable the EconoMode setting:
• If the entire page is too dark, select the 600 dpi option, and then select the EconoMode check box to enable it.
• If the entire page is too light, select the FastRes 1200 option, and then remove the EconoMode selection to disable it.
• Click the OK button to close the Document Properties dialog box.
• In the Print dialog box, click the OK button to print the job.
• If the issue persists, continue to the next step.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jsp1124]

None of this fixed issue. I just purchased new HP toner. Updated Firmware. Not on econo mode. All setting are correct. I used this printer plenty and had no issues You can see about 1/4 of inch of print (one or 2 words) on the right margin - rest of paper is blank. 

[Nal_NR]

Hi @jsp1124 ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!