Prints coming out blank

[Anonymous]

Yesterday, I setup & connected a new Photosmart C4280 All-In-One & having issues w/prints & scans.

I setup the AIO according to the Setup & User Guides, installed the 'Photosmart C4200 AIO Printer Series Full Feature Software & Driver' & all seemed to go smoothly.  Printer turns on, runs & is detected by my computer.

The problems I am having are:

1. When I print anything (Alignment Sheet, making a Copy (B&W & Color) or from my computer); the pages printed are all blank.

2. When I scan to my computer, the scanned page is just black where words & pictures should be (I wish I could attach a picture).

The printer is new, just out of the box yesterday & so are the inks.  Of course, it's out of warranty, so calling HP just sends me to a broken-english speaking person who cannot help at all.

Is the machine too old or is there anything I can try to get it working correctly?

[Betty0610]

@Anonymous

Welcome to the HP Support Community.

It could be a hardware issue since you're unable to copy. For how many months was the Printer lying like this?

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Anonymous]

Thank you for the reply & link Betty0610.  Unfortunately, nothing helped me.

1. I tried to update the printer firmware through the HP Smart App, but the Smart App could not find my printer.

       Is the HP Photosmart C4280 a wireless printer?  The instructions I have do not state if it is/not.

2. I cannot update the firmware directly from the printer because I there is no 'Setup, Service or Settings menu'

       on the printer's small display.

3. I tried to download the printer's firmware from the HP website, but no Firmware was found.

       The only items found are:

       1. Diagnostic Tool-Fixes installation & driver issues (HP Print & Scan Doctor for Windows)

             Already tried w/o success.
       2. Driver-Product Installation Software (Installing Printer Driver Using Windows Built-in Solution)

             No success here either.

To answer your question, the printer was in my garage (unmoved & unopened) for a couple of years.

[Betty0610]

The inks have definitely dried. You'll need a new set of inks. It could also be a case of a hardware failure.

If you wish to buy new ink and make it work, do try it.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Anonymous]

Sounds reasonable.
But before I buy new inks, how would that help w/the scanning to computer problem (where the scanned file is just black where words & pictures should be)?

[Betty0610]

For that you can this:

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!