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‎02-04-2017 10:13 PM

HP Recommended
Product: HP 4620 all in one
Operating System: Microsoft Windows 10 (64-bit)

All of a sudden today my printer started printing only in light grey instead of black.  I have checked ink levels on the black cartridge but it is at over 50%.  I have cleaned printer heads.  I have made sure the  preferences are set to grey scale  off.  What else can I do to get back to printing  black?

15 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-04-2017 11:28 PM - last edited on ‎07-06-2022 09:04 AM by Retired

HP Recommended

The troubleshooting steps in the document here may help resolve black not printing on your Officejet 4620 printer.  If the steps there do  not resolve the issue you can try manually cleaning the printhead as shown in the post here.

 

Check if your drivers working fine: Software and Driver Downloads


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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1 REPLY 1

‎02-04-2017 11:28 PM - last edited on ‎07-06-2022 09:04 AM by Retired

HP Recommended

The troubleshooting steps in the document here may help resolve black not printing on your Officejet 4620 printer.  If the steps there do  not resolve the issue you can try manually cleaning the printhead as shown in the post here.

 

Check if your drivers working fine: Software and Driver Downloads


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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