Prints only in Pick Color while using hp photo paper

[Dharmil051]

When printing with HP Photo Paper . Every time print comes in pink color. I want to print it in Black and white color. I had tried selecting Monochrome. Black and white color, color configuration but every time it prints in same pink color. 

[Nal_NR]

Hi @Dharmil051,

Welcome to the HP Support Community. 

I'd like to help!

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware. Click here

Check the ink levels

Visually check the printer ink levels using the ink tank window.

Add ink to any of the tanks where the level is below or close to the minimum fill line.

   CAUTION: Do not let the ink levels fall below the minimum fill line when printing. Very low ink levels can result in reduced print quality.

Clean the printheads

Search the Mac for Print, and then click Printers & Scanners in the list of results.

Click the name of your printer, and then click Open Print Queue.

Click Printer Setup or Settings, click Utility, and then click Open Printer Utility.

Click Clean Printheads.

Once the cleaning cycle completes, click Print. A Print Quality Diagnostic page prints.

Print a Print Quality Diagnostic page

Press and hold the Start Copy Color button on the printer control panel for 3 seconds to print a Print Quality Diagnostic page.

Review the Cyan, Magenta, Yellow, and Black boxes, checking for missing colors, fading, and white lines.

Hope this helps! Keep me posted for further assistance.
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