Prints wrong document

[iramos491]

I send a job to the printer but it prints something completely different

[Kuroi_Kenshi]

Hi @iramos491,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding mobile printing with the HP OfficeJet Pro 8025e!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Install HP Smart App:

• Download the App: Ensure you have the HP Smart app installed on your mobile device. It's available on both App Store for iOS and Google Play for Android.
• Configure Printer: Open the HP Smart app, follow the prompts to add your printer, and ensure that both your phone and printer are connected to the same Wi-Fi network.

Connecting via Wi-Fi:

• Wi-Fi Connection: Make sure your printer is connected to the same Wi-Fi network as your mobile device. You can connect the printer by accessing the setup menu on the printer's touchscreen and selecting your Wi-Fi network.
• Network Stability: A stable Wi-Fi connection is crucial, so ensure your router is functioning properly and located near the printer and phone.

Using Wi-Fi Direct:

• Enable Wi-Fi Direct: If you're unable to use a Wi-Fi network, you can use Wi-Fi Direct. Enable Wi-Fi Direct on your printer from the control panel.
• Connect to Printer's Wi-Fi Direct Network: On your phone, go to Wi-Fi settings, find and connect to your printer's Wi-Fi Direct network. Use the password displayed on the printer's control panel if prompted.

Print from Mobile Device:

• Document Selection: Open the document or photo you want to print on your mobile device.
• Print Option: Select 'Print' from your app's menu, choose your printer from the list, and adjust print settings as necessary before confirming the print job.

Troubleshooting:

• Printer Busy/Blocked: Ensure there are no pending print jobs or paper jams. Restart both printer and mobile device if you encounter issues.
• Firmware Update: Keeping printer firmware up-to-date can prevent errors and enhance compatibility.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,