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‎03-08-2025 12:03 PM

HP Recommended
Operating System: macOS 10.14 Mojave

I mistakenly ordered off brand cartridges, and decided to try magenta and yellow cartridges while waiting for HP cartridge order. Colors did not print correctly. Replaced the magenta and yellow with HP cartridges. Colors still not printing correctly:

red=pink

royal blue = dirty medium blue

green - dirty medium blue

I have unplugged and reset printer, but that did not change anything.

 

Trying to print color name tags.

Category:
1 REPLY 1

‎03-11-2025 07:14 AM

HP Recommended

Hi @winterset,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

I understand how frustrating it must be to see incorrect colors even after switching back to HP cartridges, especially when you just want your prints to look right.

 

Update the firmware. Click here

 

You may also perform the steps from this document for print quality issues. 

 

Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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