Problem printing

[Daisy4860]

why is my printer not wanting to print if i already paid for all in plan and I also pay for i k plan and it is saying problem with payment 

envy printer 

[zoey7886]

@Daisy4860, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printing issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are experiencing difficulties printing with your HP Envy printer even though you have paid for both the HP All-In Plan and Instant Ink Plan, there could be several reasons behind this issue. Here are steps to resolve printing problems:

Connection Problem:

• Message Display: If your printer displays messages like "Connection Problem, Please Connect Printer to the Internet" or "Printer Not Connected to the Internet", the printer is disconnected from your wireless network.
• Solution: Reconnect your printer to the internet to resume printing.

Payment Method Issue:

• Message Display: If you see messages indicating "Check your Account or Printer Cannot Print", your payment method might need to be updated.
• Solution: Go to HP Smart website, sign in with your account credentials, click Account, then HP All-In Plan Shipping & Billing, and manage your payment method.

Payment Problems or Account Suspended:

• Messages Displayed: Your printer plan might have been suspended due to declined payment or needing payment information updates.
• Solution: Update your payment information on your HP Instant Ink account page. Enter necessary credit/debit card details, IBAN number for direct debit, or link your PayPal account.

Account Problem:

• Message Display: Some messages like "Declined Payment", "Account Problem", "Payment Problem" might display.
• Solution: Fix the problem by updating your payment method as described above.

How to Update Payment Information

Here are the steps to update payment information for both plans:

HP All-In Plan:

• Go to the HP Smart website and sign in with your account credentials.
• Click Account in the left menu, then HP All-In Plan Shipping & Billing.
• Click Manage your payment method under your payment method section.

Instant Ink Plan:

• Sign into your Instant Ink account.
• Click Account in the left menu, then Billing or Shipping & Billing.
• Click Manage your payment method.
• Enter required payment information (credit/debit cards, direct debit, PayPal). 

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[zoey7886]

@Daisy4860, Please try the above steps!