Problem with HP Envy 5030

[TaddiesGalore]

Got the "Cartridge not communicating correctly" with the printer error.  I've cleaned the printer cartridge connectors, and printer connectors with rubbing alcohol, and re-seated them again.  These are legitimate HP cartridges.  Now stumped as to what to do next??  Any ideas anyone?  Tried all sorts of turning off and on, taking cartridges in and out, pressing down, etc previous to this, nothing worked.

[A_Gayathri]

Hi @TaddiesGalore, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your HP Envy 5030. 

Clean the electrical contacts

Gather the following materials:

Clean, dry foam-rubber swabs or a clean, lint-free cloth

Distilled or bottled water (tap water might damage the ink cartridge or the printer)

Open the ink cartridge access door.

The carriage moves to the center of the printer.

Figure : Opening the ink cartridge access door

1. 

Wait until the printer is idle and silent before you continue.

Disconnect any cords connected to the printer, such as the power cord and USB cable.

Press down on the ink cartridge to release it, and then pull the ink cartridge toward you to remove it from its slot.

Figure : Removing the ink cartridge

1. 

   CAUTION: 

Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

Hold the ink cartridge by its sides.

Figure : Holding the ink cartridge by its sides

1. 

Inspect the copper-colored contacts for ink and debris buildup.

Gently wipe the contacts with a dry swab or lint-free cloth until they are free of debris.

   CAUTION: 

Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.

Figure : Cleaning the contacts

1. 

Lightly dampen a clean foam-rubber swab or lint-free cloth with distilled water, and then clean the contacts.

Lightly dampen another clean foam-rubber swab or lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

Figure : Cleaning the carriage contacts

1. 

Wait for the ink cartridge and carriage contacts to dry before you continue (approximately 10 minutes).

Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

Figure : Snapping the ink cartridge into place

1. 

Repeat these steps to clean and then reinsert the other ink cartridge.

Close the ink cartridge access door.

Figure : Closing the ink cartridge access door

1. 

Reconnect the power cord or USB cable to the printer, if needed.

Turn on the printer if it does not turn on automatically.

I hope this helps. 

Take care and have a good day. 

Gaya1239 – HP Support. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[A_Gayathri]

I did not hear from you yet. Please let me know if you have resolved your issue or if you need additional help.

Take care and have a great day ahead. 

Gaya1239 – HP Support. 

[A_Gayathri]

Hi @TaddiesGalore, 

We are waiting to hear from you so that we can proceed further. Please write back when time permits, and we will be more than happy to assist you. Thank you. 

Take care and have a great day ahead. 

Gaya1239 – HP Support.