Problem with Suppl;y

[ngrimes228]

Firmware updated, now i get the message that there is a problem with the supply. 

[Kumar0307]

@ngrimes228, Welcome to the HP Support Community!

We will have to downgrade the printer firmware to resolve this issue.

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[DH007]

Can I also have the solution please?

I ran into the same problem.

[Kumar0307]

@DH007, Welcome to the HP Support Community!

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

[DH007]

Thanks for the reply, Kumar0307.

I received a notification on your reply but didn't see the little envelope thing, how do I retrieve your message?
Forgot to mention I m on a Mac, is the firmware reset procedures stay the same?  

Thanks again!