Problem with an HP Color Laser Jet Pro MFP M281fdw

[LynnDiane]

I am missing text on prints. I have replaced all toner cartridges, cleaned the print heads and still there missing text in two places on the page. I did a print quality page and there is a smudge (no color) on the right side in every color bar. I do not use this printer much and do not want to replace it. What can I do? 

[LynnDiane]

Also update from LynnDiane. The same thing happens when I copy (smudges with no print in two places on the page

[Nal_NR]

Hi @LynnDiane,

Welcome to the HP Support Community. 

I'd like to help!

Update the Firmware by selecting the current OS version you are using. Click here

Perform the steps below

The quality of a printed document is not as expected. The procedures in this document should help with print quality problems such as smeared, fuzzy, dark, or faded print, and loose, partially missing, or scattered toner.

Step 1: Use genuine HP toner cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Print another page. If using genuine HP toner cartridges did not resolve the issue, continue to the next step.

Step 2: Check the paper

The quality and type of paper can affect the print job. Follow these guidelines to make sure that the paper is appropriate. If it is not, load an appropriate paper type.

Use paper that is designed for use in HP LaserJet printers. Do not use paper that is designed only for inkjet printers.

Do not use paper that is too rough. Smoother paper might result in better print quality.

After loading the appropriate paper in the tray, try to print. If the issue persists, continue to the next step.

Step 3: Check the toner levels

Check the estimated toner levels from the printer control panel

NOTE:

The toner supply level and the percentage of toner cartridge life remaining provide estimates for planning purposes only. When the toner level is low, consider having a replacement toner cartridge available. You do not need to replace toner cartridges until the print quality becomes unacceptable.

HP Color LaserJet Pro M254dw: From the home screen on the printer control panel, swipe left, and then touch Supplies.

The Supplies Status screen displays estimated remaining toner levels.

Figure : Estimated ink levels on a touchscreen control panel

If the toner cartridge is not low, skip to the step to check the EconoMode setting.

If the toner cartridge is low, continue to the next step to replace the toner cartridge.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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