• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-16-2023 09:26 PM - last edited on ‎07-17-2023 07:32 AM by Retired

HP Recommended
Product: OfficeJet, 8015Ee

Upon first time installation of cartridges, the K cartridge is reading, one or more cartridges are missing or damaged. I have followed instructions in shutting off the power, unplugging the printer and restarting the printer. I’ve done this three times. And it’s still reading one or more cartridges are missing or damaged. It is the K cartridge that appears to have the problem. What should I do?

Category:
1 person had the same question
2 REPLIES 2

‎07-17-2023 04:07 AM

HP Recommended

Maybe the toner cartridge is not suit for your printer. You should check it if it match your printer. if you not confirm. You can search our website https://trueimagetech.com/. You will find the product and match your printer. And there are many ways about your problems.

search good products
Was this reply helpful? Yes No

‎07-17-2023 07:44 AM

HP Recommended

Thank you for your reply, 

this is a BRAND NEW PRINTER straight from the factory opening and installing the printer ink you sent for the FIRST TIME.  I should be able to install the ink and print.

I have no clue as to any other issues opening box for the first time

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.