Problem with ink

[713728]

I have just put new ink cartridge in my printer 

But the black ink is coming out green 

[A_Gayathri]

Hi @713728,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the black ink comes out green, it usually indicates a problem with the ink cartridge or the printer’s color calibration. 

Here are a few steps to troubleshoot and potentially fix the issue:

Check the Ink Cartridge: Make sure the black ink cartridge is properly installed. Remove and reinstall it to ensure it's seated correctly.

Clean the Printhead:

• Access the printer’s maintenance menu (usually available on the printer's display or through the HP Smart app).
• Select the option to clean the printhead or perform a printhead alignment. Follow the on-screen instructions.

Check for Ink Leaks or Spills: Sometimes, an ink cartridge can have a manufacturing defect or be damaged, causing it to leak or mix colors. Inspect the cartridge and the area around it for any signs of leakage.

Run a Print Quality Diagnostic:

• Print a diagnostic page or print quality report from the printer’s menu.
• Check if the issue persists across different types of prints or only with specific documents.

Update Printer Firmware: Ensure your printer’s firmware is up-to-date. Sometimes, updates can resolve color issues. Update the firmware on an HP printer

Try a New Cartridge: If the problem persists, try using a different black ink cartridge, preferably from a different batch or brand, to rule out cartridge defects.

Refer to this document:  HP DeskJet 4220e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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