Problem with instant ink account

[Mary1003]

My printer says the printer can not print until a problem with my account has been resolved. I logged in to my account and updated my payment information for the instant ink cartridges because my credit card was cancelled because a scammer got the card information so I had it shut off. I just logged in and updated my card information and the printer still will not print with the same message. I shut the printer down and turned it back on but still have the same message. How do I find out for sure it was the payment info that is preventing me from printing? How long before the payment information updates and I’m able to use my printer again? I only have the instant ink cartridges installed. If someone can help with this I surely do appreciate the help. Thank you.

[Irfan_06]

Hi @Mary1003,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your instant ink account.

I apologize for any inconvenience this may have caused, I'm here to help you today.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps from this link to update the printer firmware.

C) If the issue still persists, refer to the step "Account or payment problem message displays" from this link to further troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support