Problem with new ink cartridge

[AndreaSK1]

My brand new black ink cartridge is not printing fully. I have run the "clean printhead" and "clean smear" features. I tried to run the "align printer" feature, but the black ink didn't prink, so the scan couldn't identify the page. Anything else I can try? TIA!

[Kumar0307]

@AndreaSK1, Welcome to the HP Support Community! I’m here to help.

I see that the printer is not printing in black. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure you have tried all the steps mentioned in this document - No black ink, wrong colors, other print quality issues

Use the old/alternate black ink cartridge and check if that works to conclude the issue. 

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day!