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‎05-07-2021 06:29 PM

HP Recommended

I used a non-HP braded ink cartridges, and start getting a message: "There is a problem with the printer or ink system" which I cannot get rid off. 

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2 people had the same question
2 REPLIES 2

‎05-08-2021 09:05 AM

HP Recommended

I changed my cyan ink cartridge with a hp cyan cartridge and I got the message that there was a problem with the printer or ink system. it said to turn the printer off  then on and if the problem still persists to contact hp. I did that several times and I continue to get that message. Do yo think the ink is bad?

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‎05-08-2021 01:02 PM

HP Recommended

I am having the same problem. Initially used an off-brand and then thinking it was that purchased HP brand and ink cartridges' is having the same problem. Black

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