Problem with printer or ink system

[Screamer666]

Replaced the Cyan cartridge, and the printer primed it and printed ok yesterday. HP's smart and embedded web server showed it was full. I turned the printer on today and got the "There is a problem with the printer or ink system. Turn off, then on. If problem persists, contact HP".

I've turned the printer on and off, unplugged from the outlet, checked that there is no plastic on the cartridges, shook cartridges, reseated the ink cartridge tray, but still getting the error.

I'd rather not have to purchase an expensive Cyan ink cartridge and have it not work. Is there something else that I can try? 

I've tried contacting support but being out of warranty, I have found zero help what so ever. None.

[zoey7886]

@Screamer666, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding "Problem with Printer or Ink System" Error! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When encountering the "There is a problem with the printer or ink system" error, follow these troubleshooting steps:

Power Cycle the Printer:

• Turn off the printer using the power button.
• Unplug the power cord from the outlet and wait for at least 60 seconds.
• Plug the power cord back in and turn on the printer.

Check for Obstructions:

• Open the ink cartridge access door.
• Check for any obstructions that might be blocking the ink cartridge cradle.
• Clear any obstructions and ensure the ink cartridges are securely seated.

Inspect Cartridge for Damage or Leaks:

• Remove the ink cartridges and examine them for any signs of damage or leaks.
• If any cartridge is leaking, contact HP support for replacement.
• Reinstall the cartridges and close the access door.

Reset Ink Cartridge Tray:

• Reseat the ink cartridge tray to ensure proper contact.
• Press firmly on the cartridges to secure them in their slots.

Clean Electrical Contacts:

Wipe Electrical Contacts on the Printer:

• Lightly dampen a clean, lint-free cloth with bottled or distilled water.
• Gently clean the electrical contacts on the printer by wiping them from top to bottom.
• Ensure the contacts are dry before proceeding.

Clean Electrical Contacts on the Cartridges:

• Lightly dampen a clean, lint-free cloth with bottled or distilled water.
• Gently clean the electrical contacts on the cartridges.
• Ensure the contacts are dry before reinserting the cartridges.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Screamer666]

As mentioned, I tried all automated support suggestions. Nothing worked.

Amazon is sending me a new ink cartridge which will arrive tomorrow . If that doesn't work, I'm assuming I'll need a new printer.

[Screamer666]

Another replacement Cyan cartridge was replaced and still doesn't work. Amazon was kind enough to return both. 

I'll be purchasing an Epson, Canon, or Brother to see if I have a better experience with support. 

[Screamer666]

I keep receiving notifications prompting me to "accept as a solution." 

The lack of customer service and an acceptable solution is an absolute joke. I'll let this go another day and close it out.

I've ordered another printer, and let me tell you it was no HP!