Problem with printing HP Pro 8715

[AlessandroPalma]

 

hi !

My printer do not print in B&w (blank sheet) and very bad with colors. 
I have a brand new set of cartridges (130€!) original.

attached the result of a color printing. 
I’ve already cleaned the printhead and aligned print head 

please Help me , I’ve spent a lot of money for the new cartridges:((((

[Betty0610]

@AlessandroPalma

Welcome to the HP Support Community.

Did this also happen with your old inks? Does this also happen with copies?

Let us know 🙂

Thanks!

[AlessandroPalma]

Hi Betty, thanks for your reply and sorry for the delay in writing to you but I was away from home. 
The cartridges are new, original and just purchased. 
I tried to make a copy in black and white but the result is a completely blank page, so it doesn't print. 
While in colour the result is what I have already sent you, of very bad quality.
I tried to align the printheads and the result is that it only writes with red ink, giving me an error message (but the paper I use

is common white paper). I tried cleaning the heads but the result is very bad and does not improve. 
What can I do now ? 

Copy ColorError message (alignment)Output of the alignment printheadresult of cleaning printheads

[Betty0610]

Did this happen with the old set of cartridges?

[AlessandroPalma]

Yes, this is the reason why I bought a new set !

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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Have a great day!